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How do i cancel a new contract?


I'm a new customer to Virgin Media and signed up for Broadband a week ago.

Due to a change in circumstances I need to cancel this contract. The installation isn't due for another 5 weeks and as I am still in the cooling off period didn't envisage any problems.

I have spoken to an advisor and he said that there is nothing showing on my account yet and so can't cancel. He said until it's installed there is nothing that he can do. Surely this is incorrect. I explained that he would be wasting both my time and the engineers by having to visit my property to be turned away.

Can someone please advise how I go about cancelling.

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Re: How do i cancel a new contract?

Good Afternoon Dings,


Thanks for your post on our Community Forums and a very warm welcome to you!


Sorry to hear you've needed to cancel the services with us due to a change in circumstances


I've believe you've been able to speak to our team since your post to have this resolved


If you need any further assistance, do please come back to us and we'll seek to sort this out for you


Kindest regards,