Showing results for 
Search instead for 
Did you mean: 

How do get account information when paperless

Joining in

New customer here.. confused as to how to get account number.  Was told it would be on the bill but have direct debit set up so no bills.  Is there other ways to find out for registering account?



Up to speed

Download the myvirginmedia app, log in & then top right there is a figure of a person, touch that & your account number will appear.

you should’ve had several emails when you ordered, they have your account number on.

I’ve been waiting for installation so not even on-line yet but still have my Acc No.

Forum Team
Forum Team

Hey there @Steveironside, thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm sorry to hear about the issues for the account information.
Although we can't give you the account number directly due to GDPR purposes, I will be able to help you retrieve that information.

I will send a private message to further assist.

Kind regards,

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs