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How do I stop Virgin billing me for a closed account?

I gave the required 30 days notice and closed my account with Virgin Media on 5 June.  I cancelled my direct debit as I had already paid up to 12 June. However, they have been sending me bills as though I opened a new contract on 5 June and, in spite of contacting customer service 4 times, they have now sent me a text saying if I don't pay, they'll put it in the hands of a debt collection agency. I tried calling the call centre and explained the issue but they just said they couldn't see any reason for the problem and have done nothing.I tried using the message service but, presumably because my account is closed, when I give the email address etc that I used to access the account, they say it's invalid and can't access the account!  Any suggestions how to resolve this?

They actually owe me money but I can't get anyone to look into the issue

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Re: How do I stop Virgin billing me for a closed account?

Hello Donna900

Really sorry to hear about the billing error and account issues

As a rule we only skim account issue billing disconnections etc on our Forums 

But I am happy to take a look at the account to see what has gone wrong and update you 

I just need to pass security first by a private message

If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

 

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