And you are quite correct, but look at it from VM’s point of view, if they make it easy to sign up for additional services because that makes them extra money, but on the other hand if they don’t provide an easy way to remove services (which stops brings them in money) then that has to be good, well from their perspective anyway?
Your only way of ‘downgrading’ your service is to take a deep breath, ‘gird your loins’ and call the sorry excuse for a customer service provision and hope that you manage to get through to someone able to and prepared to carry out what you ask for!
Now is this a proper way for a company to behave? Is this in keeping with the OFCOM regulations which comment on the idea that it should be as easy to cancel a service as it is to sign up? Well, until and unless there is a Court case to set a precedent, then who can tell?
But right now, this is the reality of the situation, VM have absolutely no provision to do this online or straightforwardly, you have to call ‘the team’ and beg ask them to do it for you. The forum staff here have no ability (apparently, other than some oddball instances where it appears that they do, (best not to ask)), to get involved with package changes - so, I’m afraid you’re back to calling customer services!
A situation, which, no doubt, you may well take into consideration, when the time comes to consider remaining with VM as a provider!
