Menu
Reply
Balders11
  • 1
  • 0
  • 0
Just joined
94 Views
Message 1 of 2
Flag for a moderator

How do I remove a service from my TV Package online?

I'm new to Virgin Media, and the experience so far has been very poor. I can see how to ADD a service online, but seems impossible to REMOVE a service online? With 40+ minute wait times on the 0345 454 1111 number it seems Virgin Media is very hard to to business with. 

0 Kudos
Reply
newapollo
  • 4.75K
  • 771
  • 1.09K
Superstar
76 Views
Message 2 of 2
Flag for a moderator

Re: How do I remove a service from my TV Package online?

Unfortunately you can't remove a service online, also you need to contact VM directly as the Forum Team don't have access to enable them to change your package.

If you don't want to be tied up on the phone you could try the text messaging service. Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days

You can also call  150 from a Virgin landline, or 0345 454 1111, options 1,1 and 4 (Changes to your package) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea tim

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos
Reply