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How do I reduce my package?

I can see options on my account to upgrade, but I need to reduce my package. Is it possible to do this online since we're being advised not to call, and I've read people can't get through when they do call the call centre.

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Re: How do I reduce my package?

you can not downgrade online.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: How do I reduce my package?

Thank you for the reply, even though it wasn’t what I wanted to hear 😄 Guess I better try the phone queues... 😒

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