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How do I get to my Primary Account to view my bills?

I started my account with 'blue yonder' over 20 years ago, but I no longer have a 'blue yonder' e-mail address and I haven't had one for years, so having any information sent to that address is not an option.

Whenever I get notification of a bill on my Virgin e-mail address (the one I always use) and I log in using the account details that I've used for years with Virgin, it tells me that this is a secondary account so I can't view it. 

I also can't access any information re upgrades etc.

This is driving me mad.

How do I a) get to my primary account and change it or b) make my so called 'secondary' account my primary account?

PS If I log out from my secondary, I am not given the option to log in on any other account, so clearly I only have the one!!

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Re: How do I get to my Primary Account to view my bills?

Hi bionicwoman,

 

Thanks for posting. Sorry for the online account issue and I want to help fix this for you. 

 

To do so, I'll send you a PM so we can discuss the account freely.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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