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How do I get in touch to change my package?

Does anyone have the secret to getting in touch with Virgin? Can't get them on the phones, text or live support!

Been needing to make a significant change to my package for almost a month now but can't get through to anyone to sort!!

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Luv Virgin Media I does!

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Re: How do I get in touch to change my package?

Hello

With regards to account issues I am afraid they cannot be dealt with in the forum.

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you.

Regards Mike

I dont work for VirginMedia all opinions are my own.
39 years in IT.
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Re: How do I get in touch to change my package?

Yeah tried that thanks, been waiting for a reply for 2 days now
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