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Madzda2003
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How do I get a WS order number?

I ordered through Quidco nearly 3 weeks ago now and still my cash back hasn’t been tracked. After contacting Quidco, they have said there is nothing they can do until I have a WS order reference number from Virgin Media. Does anybody know where I find this WS number they are talking about???

DJ_Shadow1966
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Re: How do I get a WS order number?

Hello

You should have got welcome email with that reference number on ?

Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Rioockenden
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Message 3 of 9
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Re: How do I get a WS order number?

I am having the same issues now. Did you manage to locate your WS order number and receive your cash back through quidco? Thanks 

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KP-11
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Message 4 of 9
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Re: How do I get a WS order number?

I'm in the same situation. Bough throuigh TCB and the order didn't track. Was unable to lodge a missing cashback claim as I can't find that order number (starting with WS) anywhere; and not on my welcome letter. Seems deliberate.

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Lee_R
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Re: How do I get a WS order number?

Hi there KP-11, thanks for posting I'm sorry to hear you've not yet received your reward.

To help look into your issue further, I am going to send you a private message.  Please look out for the purple envelope in the top right of the screen.

Regards

 

Lee_R

 

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rajdaking
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Message 6 of 9
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Re: How do I get a WS order number?

I signed up to Virgin media home phone and broadband through quidco but the cash back did not track. In order to raise the claim they need a WS order ref number which is supposedly on the first email I received from virgin. It isn't. 

 

I am reluctant to call as with all the covid issues, this is not an emergency however I am also keen to resolve this as from an affordability point of view, I would not have taken out this contract without the cashback incentive. 

 

Thanks in advance for any responses. 

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Lee_R
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Message 7 of 9
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Re: How do I get a WS order number?

Hi rajdaking, thanks for posting.

I am sorry to hear you've not received your WS number to claim your reward.  I am going to respond to your private message.

Regards

 

Lee 

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rajdaking
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Re: How do I get a WS order number?

Still waiting buddy for the WS number 

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Lee_R
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Re: How do I get a WS order number?

Hi rajdaking

Just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.

Regards


Lee_R

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