I ordered through Quidco nearly 3 weeks ago now and still my cash back hasn’t been tracked. After contacting Quidco, they have said there is nothing they can do until I have a WS order reference number from Virgin Media. Does anybody know where I find this WS number they are talking about???
I'm in the same situation. Bough throuigh TCB and the order didn't track. Was unable to lodge a missing cashback claim as I can't find that order number (starting with WS) anywhere; and not on my welcome letter. Seems deliberate.
I signed up to Virgin media home phone and broadband through quidco but the cash back did not track. In order to raise the claim they need a WS order ref number which is supposedly on the first email I received from virgin. It isn't.
I am reluctant to call as with all the covid issues, this is not an emergency however I am also keen to resolve this as from an affordability point of view, I would not have taken out this contract without the cashback incentive.
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