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How do I contact Virgin Media to request that my contract ends at the end of my minimum contract?

I know I am supposed to give 30 days notice if I don't want my contract to continue and move onto a rolling 30 day contract at the end of my minimum contract (ending August 1st) so I want to make sure I relay this information early enough. I have tried calling but due to coronavirus they are not answering the call and just telling me to use the "Message Us" facility which I cannot work out how to get started with.

Has anyone got any advice or been through this already?

Thanks in advance for any help you can offer 🙂

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Re: How do I contact Virgin Media to request that my contract ends at the end of my minimum contract?

You can bypass electronic communication completely if you want.
Just notify your cancellation to Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG.
It would be wise to use recorded delivery.
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Re: How do I contact Virgin Media to request that my contract ends at the end of my minimum contract?

Hi oliviao16go

You could try the text messaging service.

Just send  a text with a description of cancellation  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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