How do I claim Google Nest Offer

[Hak33m]

Hello,

When I signed up for my Virgin Media on 26 July, it came with an offer of a Google Nest hub Max offer. 

My understanding was that that I could claim after paying my first. I paid my first bill a couple of days ago.

Please could someone from the Forum Team kindly let me know the next steps to claiming the Google Nest hub Max offer?

[Ilyas_Y]

Hey @Hak33m, thanks for reaching out to us!

I'm sorry to hear about the gift not arriving.
May I ask if this was with Virgin Media directly or through a 3rd party site?
Let us know and we can go on from there.

Kind regards.

[Hak33m]

Hello

It was through Virgin Media directly

[Hak33m]

 Hi @Ilyas_Y

It was directly through Virgin Media

[Nathan_B]

Thank you for confirming this @Hak33m, when we are providing any gifts with the service we will either send the gift out to you or give a code where this can be claimed.

Have you had any emails with a code or delivery confirmation from us? If they have not appeared in your inbox, please check your spam/junk folder too.

Let us know if you need further support, we will be happy to help.

Regards

Nathan

[Hak33m]

Hi @Nathan_B,

I have again checked my email inbox (spam/junk folder) and can confirm that I did not receive any emails with a code or delivery confirmation from virgin media.

Please help!

And thanks once again for your help with my other billing query 👍

[Nathan_B]

Thanks for checking this, as you have not had this email come through I will send you a PM to confirm your details o this can be checked further.

Regards

Nathan

[Hak33m]

Thanks Nathan