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moebiusuk
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How do I change my contact number?

My mobile number is assigned to my parents house. All messages from Virgin Media for them are sent to my phone.

I've just signed up for my own Virgin Media and want to remove my number from my parents account but the option isn't available for me to change on the Profile page. I'm only able to change name and email address.

Can anyone help?

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David_Bn
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Re: How do I change my contact number?

Good Morning moebiusuk,

 

Thanks for your post on our Community Forums

 

Sorry to see you've been having an issue with the removal of the mobile phone number from the media account for you parents.

 

Sadly we would only be able to do this action with the account holder on our systems.

 

If the account holder creates a Community Forum profile, and then comments on this thread, I'd be happy to pick this up and make the alteration after data protection has been passed.

 

Alternatively, the account holder can call us on 0345 454 1111 and we can make the change there

 

Kindest regards,

 

David_Bn

 

 

 

 

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moebiusuk
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Re: How do I change my contact number?

Thanks David. I'll have my parents create an account here and message you directly, if that's OK.

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David_Bn
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Re: How do I change my contact number?

Please ask them to post on the thread first if possible.

 

I fear this could be flagged as an unsolicited PM by our moderators team in error if there is no public comment on the thread.

 

They're welcome to tag me in the post, to get my attention, using the @ symbol before typing my username out in full.

 

Kindest regards,

 

David_Bn

 

 

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moebiusuk
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Re: How do I change my contact number?

OK will do, thank you.

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tk52
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Re: How do I change my contact number?

Hi @David_Bn

I am the account holder from the original post.

I think there are two mobile numbers on my account and both are my son's as they've dealt with issues in the past but I'd like to remove them and add mine instead.

Can you help?

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David_Bn
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Re: How do I change my contact number?

Hi tk52,

 

Thanks for getting in touch with me 

 

I'd be happy to help, please check out the purple envelope in the top right hand corner for a private message from me

 

Kindest regards,

 

David_Bn

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