Virgin Media Community

[Bexibelle]

Hello,

My contract ends shortly (one day) and I have been trying to get in contact with Virgin but no-one answers the phone, despite my being on hold for hours, and today they actually disconnected the call saying they're closed (6:20pm on a Saturday).

There is NO provision to cancel services on their website, even though the automated phone message keeps trying to refer everyone to the web.

I don't want to have to cancel my direct debit without informing Virgin first that I'm leaving, but if they don't answer the phone I will have to.

Does anyone know what to do?

[Cueball99]

Keep phoning or write. Plenty of people saying they have got through relatively quickly. Call as early as possible, 8am if possible.

Whatever you do, do not cancel your direct debit. This will not close your account but just result in a build up of debt, possible debt collectors at your door and a damaged credit rating.