Virgin Media Community

[waterbottle255]

I have tried calling various phone numbers - they just refer me to the online chat that just refers me back to the numbers. No use.

I have tried the text service - no reply.

I have tried sending a signed-for letter as described in the contract - no use and no reply.

What do I actually need to do to cancel my contract? I have left the property and I am still being billed.

[apcyberax]

when did you send the letter.
Did it included all your account details and security answers?

[waterbottle255]

Around the 8th of August.

I included account number, area reference, DOB, name, address etc and the password for the account - i'm not sure about security answers.

The letter had been received as it had been signed for. 

[Alex_RM · Accepted solution]

Hi waterbottle255,

Thanks for posting and welcome to our community 🙂

I'm sorry to hear you've had some trouble contacting us in order to cancel the account.

I've popped you over a private message so I can give you a few more details regarding this 🙂

Alex_Rm

[apcyberax]

so its not been 30 days yet. you must give 30 days notice.
Signed for doesn't mean actioned or read.