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How can you contact Virgin to discuss altering your package

How can you contact Virgin to discuss altering your package ie reducing it during this crisis 

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Re: How can you contact Virgin to discuss altering your package

Hello

With regards to account issues I am afraid they cannot be dealt with in the forum. See here for more info https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you.

Regards Mike

I dont work for VirginMedia all opinions are my own.
39 years in IT.
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Re: How can you contact Virgin to discuss altering your package

Thanks Mike 

sent text and eventually they replied and i got sorted 

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Re: How can you contact Virgin to discuss altering your package

Only way is use 07533051809 text service it took me over a month but eventually you will be contacted. Good luck !

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