Virgin Media Community

[janeilso]

I need to speak to someone to complain or find out what happening with my account

[DJ_Shadow1966 · Accepted solution]

Hello

With regards to account issues I am afraid they cannot be dealt with in the forum.

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you. You can also call in on 150 or 0345 454 1111 best times to call are first thing in the morning, use the option "Thinking of leaving", but again wait times my be long.

https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...

Regards Mike

[popppss]

You really can’t, and the text service is pretty utterly ineffective. 

I have been attempting to resolve what should have been a very simple issue for the past four days using the text service, and the messaging option on the app. 

for a communications company to not have an email, or telephone option to contact customer services is just a joke.