How can an increase of 42 to 66 mid contract be justified?
I signed up to virgin almost 12 months ago as there were no other fibre providers in my area. I now find out that my basic fibre + tv package is going up from £42 a month to £66.50. My contract is for 24 months, and I'm not sure I can actually afford to pay that for another 12 months. The package is basic so I cannot downgrade without cancelling and therefore incurring cancellation charges.
Re: How can an increase of 42 to 66 mid contract be justified?
21-01-202021:27 - edited 21-01-202021:28
Are you sure your contract runs for 24 months ? A VM contract normally runs for 12 months you might want to check the contract you should have received when you first became a customer. Also given the fact that your cost has increased it sounds like your possibly on a 12 month contract and it has run it’s course after you check your contract call 150 from VM landline choose options 1 1 4 5 that will take you through to retentions they can check what offers maybe available to you. They open at 8 am call early as possible to avoid long call wait time.