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How can I speak to someone to adjust my contract?

Hi there. I have just spent an hour waiting on the phone to talk to someone but eventually the call failed and I had got nowhere. My current virgin media contract is due to end soon and I would like to adjust it. How can I do this without waiting on the phone for hours to speak to someone? Please could someone call me to help?

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Re: How can I speak to someone to adjust my contract?

Hi Eburch,

You could try the text messaging service. Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days

Otherwise I'm afraid it's try phoning 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 4 (Changes to your package),  but best to call at 8am to avoid call queues

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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