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Very Insightful Person
Very Insightful Person
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Message 91 of 94
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Re: How can I speak to a UK call centre?

it used to be 1 1 4 5 - its not just the thinking of leaving - some of that is offshore - the key is/was technical issues

the VM people on here are programmed to say all agents are trained to the same level and getting offshore is not an issue

you might not agree on that!

____________________

Tony
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Forum Team
Forum Team
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Message 92 of 94
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Re: How can I speak to a UK call centre?

Hi regentroad5,

 

That's odd. Have you managed to speak to the team since posting?

 

Kind regards,

John_GS
Forum Team

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Lje
Settling in
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Message 93 of 94
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Re: How can I speak to a UK call centre?

As ever the worst customer service. Indian call centre either don’t or won’t deal with issues, pass onto manager or give ombudsman details. Refer a friend, get £50 each. Pay too much every month so £50 is a small amount but you still can’t get that and after 8 calls, all asking for different hoops to be jumped through. Back on hold and up to my 180th minute this week. How is this even possible.

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Forum Team
Forum Team
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Message 94 of 94
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Re: How can I speak to a UK call centre?

Hi Lje, 

Welcome to our community forum page it's great to have you on board. 

I'm very sorry that you haven't received your £50.00 referral credit. 

Please can you confirm how long ago you referred your friend and if they have since had their services installed? 

Please can you also confirm that you followed the correct process: http://virg.in/raf
 

Regards, 

Dean C

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