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How can I register account?

I have been trying to register my VirginMedia account during last week without any success. https://my.virginmedia.com/create-profile/register asked me for the following data:

Account holder's last name

Account number

Area reference

I used the data provided in my VirginMedia contract but always get:

Can't find your account number and area reference? Please Contact Us

I tried different OS and different browsers but without any success. Could anybody help me with it?

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