Virgin Media Community

[RCash]

I've already set my preferences to do not contact but still get unsolicited "offer" calls from Virgin. When I complained they shouldn't be ringing they said they're in. a different department so it doesn't apply to them (????).

How do I get Virgin to stop wasting my time with sales calls?

Also if you moved some of the team over from making unnecessary calls you may be able to improve the 1 hour wait on your help line......

[Chris_W1]

HI Rcash, thanks for the message and welcome to the forums. I am sorry to hear that you are still getting such calls, can you confirm if this is still the case? When were the preferences updated? Chris 

[RCash]

I had my last sales call come through last Tuesday (16th Feb) and had changed my contact preferences at end of January. What makes it more frustrating is your sales team won't be frank about the reason for the call:

"Is this a sales call?"

"We're calling to improve your service"

"I'm at work and don't have time for a sales call, is this a sales call?"

"We'd like to offer you upgrades to your account"

etc......

[newapollo]

It usually takes 28 days to complete the changes to preferences

[Chris_W1]

Thanks for the reply and we are glad to hear that these have now ceased, please let us know if you get anymore and we will look into this further for you. Chris

[RCash]

I've not confirmed that the calls have ceased, you've just not ring me since the 16th, given you were ringing every other week up to then there's a good chance I'll get another call but we'll see.....

[Chris_W1]

Hi RCash, thanks for the reply. We are glad that this has now ceased and should be the end of them, please let us know if anything changes and have a good day. Chris.