There's an option to use text messaging to a phone number, which has seen no response since I first started trying to contact VM last Wednesday.
I have also initiated a conversation several times in the VM android app and again get no response.
This is an omnishambles, do they want to retain customers or not? I have changed all of my other services from utilities to council tax to mobile to TV licence all within a few minutes, why does VM have to make everything so difficult?
Re: How can I contact VM to make arrangements to move home?
2 weeks ago
Hey there mfry55, exciting times with the house move and sorry to hear you've been unable to contact us about it.Unfortunately, we're unable to process house moves on here but please call us on 150 / 0345 454 1111 or text us on 0753 305 1809 so our Move and Transfer Team can help you migrate your services over to the new property.