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How can I change my memorable name as I can’t remember it when I call help line

Maciej1
Joining in

on ‎02-02-2023 19:31

How can I change my memorable name as I can’t remember it when I call help line

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newapollo
Very Insightful Person
Very Insightful Person

on ‎02-02-2023 20:23

Hi @Maciej1 

Do you mean the memorable word?

VM have recently updated My Virgin Media and you should be able to update it by logging in there.

When logged in click on Account Settings >  Account Details > scroll down to Telephone Security Details  (memorable word) > and then click on Edit

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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