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How I can change my package or renew a contract with my existing QuickStart pack

Dears

My contract is ending today and I am buying another package online. Since I am an existing customer, I don't need a new QuickStart pack. How can I skip that process online?

I kept calling you for 3 hours. due to Conarovirus situation, your call is always 'no answer'.

I had to purchase with a free delivery now. but I am not sure whether I can use the exisiting one and start my contract tomorrow.

pls answer my question ASAP. Thank you

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Re: How I can change my package or renew a contract with my existing QuickStart pack

Update:

I can't wait and purchased a new order online Order ref: WS6738320.

I was asked to collect my QuickStart pack on 07Apr. I am not sure whether I can start the service today (at the time of purchase).

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Re: How I can change my package or renew a contract with my existing QuickStart pack

Can anybody help? i am paying a high rate after contract ending but i am not able to get a new contract/

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