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How Can I Get Virgin to Respond?

Hi guys,

Sorry if this is in the wrong place.

It's a month since I lodged a complaint with Virgin and I'm finding it impossible to get anything approaching a response. I'm deaf so can't call even if they ever answered the phone, I've spent literally hours waiting and waiting and waiting on the online chat thing. I'm now in the middle of a length chat with some for of bot by text message but that seems to be going nowhere. Am I really going to have to resort to sending them a registered letter?

A friend also needs to cancel his account after he moved out of a property two months ago, he was promised a call back but has heard nothing - he's not deaf so what number should he call.

Thanks for any helpful responses.

Stay safe 🙂

 

 

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Re: How Can I Get Virgin to Respond?

Good Afternoon veryfedup7,

 

Thanks for your post and a very warm welcome to you!

 

Sorry to see you've been having issues with our services.

 

Just to quickly nip your friends issue in the bud - the they call us on 0345 454 1111 and then select Option 4 and then Option 5, this will get them through to the appropriate team.

 

In regards to your complaint, we can seek to discuss this via our PM function. Can you tell me what the complaint was regarding? Do you have any reference to the complaint?

 

Kindest regards,

 

David_Bn

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