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House Move

Moved into a temp address 6 months ago and it was hard work getting services moved. No one answered the phone so all done on a 2 hour web chat. 

now need to move services back to the old address but only want to move the BB and phone. I no longer want the TV package as Sky Q better for me now. 

So, any tips on who to call, to speak to someone who will listen and action (UK based?) and save me hours of frustration on hold, talking to a call centre or chatting online?

I’m honestly thinking this will be the hardest bit of a 6 month renovation project!  

thanks all ...

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Re: House Move

Hi JN2405,

The official route is to speak to the Moving House team again to transfer your services (BB &phone) back to the old address. Because you are dropping the TV you will be placed into a new 18 month contract. 

You might be able to have a chat with cancellations instead and see if  you can negotiate a better deal on the lower BB & phone package first?

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: House Move

Good thinking. Will call cancellations. 

thank you. 

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