Hopless customer contact arrangements

[Tyneblade]

I've spent an hour trying to make an enquiry about clarifying my new bundle contract offer. Can't get anywhere either on line or by phone. It would be nice to be able to talk to a human being. The contract renewal I've been offered is unacceptable and I want to take up an alternative offer. However after being with Virgin nearly 30 years, seriously considering leaving. 

[Tyneblade]

The discount has changed from £69.25 (as it has been throughout the contract) to £48.47 without explanation or reason. The contract ends on 29th September 2023. Given I have received a pre-contract document stated to be at the same price, (£103.25) clearly I would like to take that up.

[Megan_L]

Hi Tyneblade,

Thanks for coming back to us about this, unfortunately we're not able to assist with package changes here on the Community Forums 😥 

Please give our packages team a call on 0345 454 1111 option 1, 4 then 4 and they will be more than happy to help. 

The best time to call would be 8am in the morning when our lines open, this way you will have a much shorter wait. 

Please let us know how you get on. 

Thanks,

Megan_L