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GolemII
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Message 11 of 21
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Re: Holding On to New Customers...

My point is that they obviously absorb the set up costs in their model and can still make a profit from the new customer prices. I know they hope that customers will stick around after the initial contract and pay the inflated prices, but they can't guarantee that, so their pricing model cannot be reliant on that. Otherwise, they'd lock you in to a contract like £x for 12 month then £x+y for another 6 months.

 

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jamesofmerton
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Message 12 of 21
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Re: Holding On to New Customers...

'Hiking of Prices should ONLY been done in line with the "Retail Price Index'

nope. the rate of inflation has nothing to do with prices virgin/sky/bt charge.

1. the rpi is just a statistic based on around 650 every day items
2. virgin aren't part of that basket of items.
3. even if they were, the current rpi figure is just a stat of how much things have gone up. it is not an indication by how much any of those 650 items should be increased the following month.
4. after the contract introductory price you pay the going rate which again has nothing to do with the rpi.
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Saeed786
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Message 13 of 21
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Re: Holding On to New Customers...

Hello dnpark38,

What is Martin Lewis Lewis Mailing List, and How do I get on to it? and What is the proof that Virgin Media will accept and honour the Martin Lewis Mailing List?
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Saeed786
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Message 14 of 21
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Re: Holding On to New Customers...

Well Said Golemll….!
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Saeed786
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Message 15 of 21
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Re: Holding On to New Customers...

Well said jamesofmerton….!
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Very Insightful Person
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Message 16 of 21
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Re: Holding On to New Customers...


@Saeed786 wrote:
Hello dnpark38,

What is Martin Lewis Lewis Mailing List, and How do I get on to it? and What is the proof that Virgin Media will accept and honour the Martin Lewis Mailing List?

When you Google and find it, you'll find it's for new customers only.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Forum Team
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Message 17 of 21
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Re: Holding On to New Customers...

Hello Saeed786

Thanks for your post 

I am happy to help look at packages for you,

Look forward to your response 

Gareth_L

 

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Saeed786
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Message 18 of 21
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Re: Holding On to New Customers...

Hi Gareth_L

Instead of talking so publically, It would be better if you give me your email address. I have tried "many times" but have not been able to locate Customer Services of VM's email address?
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Very Insightful Person
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Message 19 of 21
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Re: Holding On to New Customers...

It doesn't exist that is why.

You can PM the forum team when asked, thats the option they have privately. However calling up is the main way to discuss packages.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Forum Team
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Message 20 of 21
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Re: Holding On to New Customers...

Hi Saeed786

Can you check your Private Messages please 

Regards 

Gareth_L

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