no he is still unable to access his account, in part we have found the problem but it has just compounded the issue,
on a promotional letter that came last week the name was Mr ROFF not Mr Ross and the email address is completely wrong so hence he has had no emails from VM.
We can only assume the problem lies with the person who set the account up over the phone.. the wrong name and email address was used and Mr Ross has no idea what password was used as you cannot see it
Due to what seems to be multiple errors by a sales person when setting his account up over the phone he cannot cannot sign in or access his account at all. When he tried to put a complaint in or query something he has to sign into his account which he cannot do. He has tried phoning multiple times, had had great difficulty in this and when he eventally gets through and has to put in letters/numbers from his password which he cannot so he is just going round in circles unable to contact anyone.
Also because he cannot access his account he cannot claim the £75 referral fee ( i referred him and have had mine)
Mr Ross also noticed today that £66 has been from his bank account by VM and not the £29.99 that the contract should be, so say Mr Ross is angry and frustrated is an understatement.
All he wants is for someone from VM to contact him so he can get this shambles sorted out.
We can only apologise for the spelling error with Mr Ross. We should have confirmed we had the correct spelling at the point of sale. This matter will be fed back to the team to to make sure no future errors are made regarding incorrect spelling of customers names.
We would love to help get this matter resolved and set up an online account for Mr Ross, unfortunately as you are not the account holder we cannot do this from here for you due to data protection reasons.
Please can we ask you get Mr Ross to set up his own thread and we can get this picked up and and resolved for him.
Hi, yes i appreciate you cannot speak to me re data prote...
yes i appreciate you cannot speak to me re data protection and I shall. ask Mr Ross to contact you.
He's just checked his account to see progress of the refund, and he is at the moment asking online why a complaint had not been raised as promised tuesday.. nothing has showed on a "check your complaint progress" and he has been told something totally different about a refund by the person he is speaking to , he was also told a complaint was not raised.
How can VM repeatedly get it so wrong for a new customer. ? it's stumbling from one massive error to another
It seems impossible for someone from the complaints dept to call him, well I would speak to them on his behalf he's long past wanting to speak to any one from VM now