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Hi, need some support regarding bill.

Tuning in

Thank you in advance.



Forum Team (Retired)
Forum Team (Retired)

Hello, Connor2906.
Thank you for reaching out on our forum team and welcome back to the VM community. 🙂

We're sorry to hear you're facing issues with a bill and need our support, we'd love to best assist with this.
Are you able to share more info on the problem you have so we can advise which is the best way to resolve your issue in this case?

Is your latest bill higher or you do not agree with the charges or other?
Have you checked your bill breakdown on your account with us here where all your charges and billing periods are explained? 

Lastly, have you reached out to our billing team at 0345 454 1111 in regard to this and what was our advice if so?

Let us know a bit more and we'll be eager to help.

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs

Hello, can i direct message you?


What issues are you experiencing with the bills Connor2906? Were you able to check the breakdown of the bill here as recommended by my colleague?