on 26-07-2022 18:02
I trying to contact but thy reply properly I am not satisfied with them I can't buy house for this problem please anyone advice 🙏 me
on 26-07-2022 18:21
I'm going to make an educated guess (because your post is a little light on detail), that you've applied for a mortgage or other lending, and found a default on your credit file from a previous VM account.
You've now paid this amount, but the entry hasn't been removed? If so - this is entirely correct. When an outstanding amount is settled in this way, your credit file needs to show the payment was outstanding, but that it has now been settled.
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on 26-07-2022 20:27
Hi M420, thanks for the message and sorry to hear that the account has defaulted. In order for Virgin Media to correct the dates for default/late payments on your credit file, we would need you to contact us to advise the date that you made the payment along with proof with a copy of the bank statement confirming the date that the payment was made. We are sorry there seems to be a dispute in regards a credit check entry on your credit file. In order for us to investigate this and look to get it removed, we would need a bit more information from you. Please send a copy of your credit file to us and we can look at the entry for you. Please note the overall turnaround for a credit file resolution can take up to 28 days from the day we receive a copy of your file.
You can send this via email to firstname.lastname@example.org