Hi i am looking for some advice, virgin took £51 from my bank and i don't know why, they said it they did

[Eck60]

Virgin took £51 from my bank but I don't know why they said it wasn't them but they would investigate and get back to me within 48 hrs which was Tuesday but they haven't got back to me so should I now stop any further payments and report a fraud . I can't do anything because it says I only have a secondary account which I've complained about several times before and it was supposed to be rectified so where do I go now as contacting them seems almost impossible 

[John_GS]

Hi @Eck60 

Thanks for posting and welcome to the community.

Sorry to hear of the bill shock and the online account log in.

I will send you a PM now to assist further.

Best wishes.

[donmin]

report them to your bank under the direct debit guarantee.

[Eck60]

Hi John gs how do.i get a pm

[newapollo]

Hi @Eck60 

If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox.

If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'.