cancel
Showing results for 
Search instead for 
Did you mean: 

Hi i am looking for some advice, virgin took £51 from my bank and i don't know why, they said it they did

Eck60
Joining in

Virgin took £51 from my bank but I don't know why they said it wasn't them but they would investigate and get back to me within 48 hrs which was Tuesday but they haven't got back to me so should I now stop any further payments and report a fraud . I can't do anything because it says I only have a secondary account which I've complained about several times before and it was supposed to be rectified so where do I go now as contacting them seems almost impossible 

4 REPLIES 4

John_GS
Forum Team
Forum Team

Hi @Eck60 

Thanks for posting and welcome to the community.

Sorry to hear of the bill shock and the online account log in.

I will send you a PM now to assist further.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

donmin
Tuning in

report them to your bank under the direct debit guarantee.

Hi John gs how do.i get a pm

newapollo
Very Insightful Person
Very Insightful Person

Hi @Eck60 

If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox.

If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali