Hey natemurphy, thanks for posting on our help forum and sorry to hear of the issues faced after your new deal with our retentions team.
We're also sorry for the poor experience you've had so far as a loyal customer, we'd love to best assist with this case.
Can you please advise if you've had a copy of your new contract sent via email and what's the service and price displayed there?
Do they match the information given to you about this deal over your call?
Lastly, since you've already raised a complaint with our team over your previous communications could you please let us know if this case is still open and if you've had any respond in regard to this complaint so far from the senior team? You may check here for the status and progress of an open case.
Please, kindly share more details so we can best help out.
Adri - Forum Team
New around here?