Virgin Media Community

[Chipps]

Hi,

I have a broadband and phone package and would like to downgrade only the broadband part. I don't have access to What'sApp and haven't been able to get through using Live Chat.
I've read phone queues are long and that calling between 8-10am is best but due to chronic health issues I'm never able to get up this early, let alone make sense on the phone, which I find difficult anyway due to exhaustion and deafness in one ear.

Are there any other options, apart from Text Relay Service? Thanks in advance.

[Paul_DN · Accepted solution]

Hi Chipps,

Thank you for reaching out to us in our community and welcome back, sorry to see you haven't been able to speak to us in regards to downgrading, I will be more than happy to help, I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.