I have a broadband and phone package and would like to downgrade only the broadband part. I don't have access to What'sApp and haven't been able to get through using Live Chat. I've read phone queues are long and that calling between 8-10am is best but due to chronic health issues I'm never able to get up this early, let alone make sense on the phone, which I find difficult anyway due to exhaustion and deafness in one ear.
Are there any other options, apart from Text Relay Service? Thanks in advance.
Thank you for reaching out to us in our community and welcome back, sorry to see you haven't been able to speak to us in regards to downgrading, I will be more than happy to help, I will send you an invite into a private chat, once received please click on the purple envelope to accept.