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Luca78
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Help managing my in-laws account

Hi - I need some assistance with my in-laws Virgin Media package. It is registered under my father-in-laws name, but he has been moved into a dementia home so is not anle to authorise anyone else to deal with this. Is there a process for managing this please and if so, who should I contact?

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John_GS
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Re: Help managing my in-laws account

Hi Luca78

 

Thanks for posting. My apologies for the personal situation.

 

I'll PM you now to assist further.

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Luca78
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Re: Help managing my in-laws account

I need some more help with this account, is someone able to PM me please?

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Hayley_S
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Re: Help managing my in-laws account

Hello @Luca78,

 

Welcome back to the community page, thank you for posting on here 🙂

 

I can see you received a response previously about receiving a private message, did you ever receive this? If so what help did you previously get from the previous agent?

 

If you need me to private message you I would be happy to do this, let me know.

 

Thanks,

Hayley
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