cancel
Showing results for 
Search instead for 
Did you mean: 

Help lines closed before 8pm?

rick_merlin
Joining in

I've ben trying to contact VM support via the phone since 19:25, and each time I get through the guided messages, it ends with the message that they are closed, goodbye..

They're supposed to be open until 8pm??? Is this normal, they don't honour their opening hours? 

2 REPLIES 2

carl_pearce
Community elder

I suppose it depends on the queue of customers.

Open till 8pm doesn't mean taking new calls till 8pm.

Steven_L
Forum Team
Forum Team

Hi rick_merlin,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’ve had trying to reach the team yesterday evening. Some of our departments do close at 6pm on Saturdays, so your call may have been routed to one of those departments from the options that you chose over the call. What was your call into the team regarding, we maybe able to help from here.

Kind Regards,

Steven_L