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Help for my elderly mother

My mother needs to adjust her contract but seems to have received an email confirming something other than her wishes.  Would someone please get in touch with me so I can sort it for her?  I have PoA for her.

Thank you

 

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Re: Help for my elderly mother

Good morning @KarenT1 

 

Thank you for taking the time to post. 

 

We wouldn't be able to adjust that package from here unfortunately. I would be more than happy to see the package your mother is currently on and advise further on this, but you would need to call the customer care team in order for any changes to be made. 

 

Kind regards,

Zak_M

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Re: Help for my elderly mother

Hi

Thank you for getting back to me.  I am not a Virgin customer myself and live 220 miles away from mum so it is difficult for me to get information I need.  Pleas would you be able to give me a number to call so I can sort this out for her?

Kind regards

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Re: Help for my elderly mother


@KarenT1 wrote:

Pleas would you be able to give me a number to call so I can sort this out for her?


0345 454 1111


-----------------------------------------------------------

My Broadband Ping - spgray

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Re: Help for my elderly mother

No problem at all, 

 

as advised by @spgray 

 

It is 0345 454 1111.  you can find all of contact us information via the link .

 

Kind regards,

Zak_M 

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