Thank you for replying.
My parents definately have not signed up for anything, nor have they renewed their bundle. I'm amazed that it can be initialised by Virgin as part of a bundle, but cannot be cancelled via the same mechanism.
It's clear from other people on this forum. Someone has signed each of these people up for Netflix, when they did not request it. It can only really be...
1 - Bad practice on Virgin's side. Auto enrolling people who are coming to the end of a contract onto a new contract that includes this service.
2 - Nefarious sales practice, where Virgin salespeople are being dishonest to get commision and signing up customers without consent.
3 - Hackers have somehow targeted a bunch of Virgin customers and signed them up for Netflix for the very own enjoyment.
Clearly - If my parents had signed up for Netflix in isolation, they would see the outgoing on their bank statement, right now they are seeing Netflix as part of their Virgin bill!
Again. This isn't isolated - other people on this forum have experienced it and I can guess there's a bunch of people out there who are also struggling with this. Just bouncing us between Virgin and Netflix isn't good enough. The fact that you have no idea what has happened to all these people and are happy to benefit from backhanders from Netflix while Virgin continue to oversee a mysterious mechanism that facilitates the sign up of your customers to a service they have not asked for is ridiculous. We want to know how this has happened. Indeed, YOU need to know how this happened to prevent it in the future.
If we can't have honest answers here, I'll kick off a more serious investigation and pour more sunlight onto this mystery.