Menu
Reply
Kittie
  • 4
  • 0
  • 0
Joining in
402 Views
Message 1 of 6
Flag for a moderator

Hello? is anyone there?

I've been trying to get through on the phone for days, just get left on hold forever. Doesn't tell you where you are in the queue, or an expected waiting time either. How do you get through to speak to someone??  No online chat. Dont reply to emails either. Really not happy!!

0 Kudos
Reply
japitts
  • 14.42K
  • 1.93K
  • 3.29K
Very Insightful Person
Very Insightful Person
373 Views
Message 2 of 6
Flag for a moderator

Re: Hello? is anyone there?

What's your query? Anything that other community peeps can help with?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Kittie
  • 4
  • 0
  • 0
Joining in
337 Views
Message 3 of 6
Flag for a moderator

Re: Hello? is anyone there?

Thanks for the offer but I'm trying to change my package with them. If I can ever get through that is.

0 Kudos
Reply
Emma_C
  • 8.28K
  • 512
  • 561
Forum Team
Forum Team
296 Views
Message 4 of 6
Flag for a moderator

Re: Hello? is anyone there?

Hi Kittie, 

Thanks for your post and welcome to our community. 

Very sorry for the delay in replying, we have been busier than usual. 

I've had a look into this and can see that since posting you've spoken to the team who have been able to help with this. 

 

Please let us know if you need anything else. 

 

Emma_C - Forum Team
0 Kudos
Reply
Kittie
  • 4
  • 0
  • 0
Joining in
286 Views
Message 5 of 6
Flag for a moderator

Re: Hello? is anyone there?

Hi Emma

I filed a complaint on the web form and someone responded to that.

Thanks

0 Kudos
Reply
Megan_L
  • 2.76K
  • 166
  • 295
Forum Team
Forum Team
267 Views
Message 6 of 6
Flag for a moderator

Re: Hello? is anyone there?

Hi Kittie, 

Thanks for coming back to us with an update, I am glad you were able to chat with someone about this!

Please let us know if you need any other help or advice - just create a new post and we will be here for you 🙂

Thanks,

Megan_L

0 Kudos
Reply