Virgin Media Community

[Andrewchy]

I assume that some of us may have the same problem, but it is quite frustrating.

So recently I have been offered a new contract with an offer of paying £24.75 pounds each month for 18 months, starting in Jan 2023. However, the contract stated that I am paying £33 a month which is not correct. I tried to speak to customer service however they can only change it once. This makes my direct debit have a different amount to be paid every month! What's more frustrating is that I just received a new bill for £33. Do I need to ring them every month?

[Andrew-G]

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Contract-entered-without-consent-in...

[Ilyas_Y]

Hi there @Andrewchy, thanks for reaching out to us and a warm welcome to the Virgin Media forums. 👋

I'm sorry to hear about the issues with the billing you are experiencing on the billing side of the services 😞
I've had a look at this and I can see that this will require some assistance for this case to get resolved.
I will assist you on this and get this corrected out for you. I will send a private message - watch out for the purple envelope inviting you in.

Kind regards,
Ilyas..

[Ilyas_Y]

Thanks for speaking with us today @Andrewchy on the forums.

I'm glad we have been able to take the steps to get this matter resolved permanantly.
As always - feel free to reach out to us if you ever need anything.

Kind regards,
Ilyas.