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jamesjcc
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Haven't received welcome email and account number

I haven't received my welcome email and account number for 3 days. I have called the customer team and the technical team as well as the sales team several times. The customer team told me they have updated my email address, and I was supposed to receive the email within 24 to 48 hours. Obviously it has passed 48 hours while I haven't received anything, not even in my spam folder.

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VM-Jon
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Re: Haven't received welcome email and account number

Let me help, I will drop you a private message for your details.

thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


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jamesjcc
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Re: Haven't received welcome email and account number

Since Thursday no one has ever called or contacted me to let me know about my account number or area reference number or welcome email!

Still nothing in my email inbox and spam box.

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Alex_RM
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Re: Haven't received welcome email and account number

Hi jamesjcc,

 

Thanks for posting and welcome to our community 🙂


I'm sorry for the late reply, and to hear you haven't received your welcome pack.

 

I can see you've been able to contact us since posting and have been able to get this sorted, let us know if you do need anything else.

 

Alex_Rm

 

 

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jamesjcc
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Re: Haven't received welcome email and account number

Hi,

I called and someone said Virgin Media has some technical error, therefore, my email was not able to deliver, and they will send by post which is expected to arrive in 2 weeks. Well, I now hope it will arrive.

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jamesjcc
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Re: Haven't received welcome email and account number

It's been a month, and neither the post nor my bill has arrived. I just don't understand why you are keeping my account number hidden from me?

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jamesjcc
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Re: Haven't received welcome email and account number

It's been a month, and neither the post nor my bill has arrived. I just don't understand why you are keeping my account number hidden from me?

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Alex_RM
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Re: Haven't received welcome email and account number

Hi jamesjcc,

 

I'm sorry to hear this hasn't arrived, 

 

I've popped you over a private message so I can get a few more details from you to take a closer look.

 

Alex_Rm

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