Haven't received my router

[Ira]

Hi there,

I haven't received my router although it was supposed to arrive within 5 days. I noticed the Virgin Media called me yesterday, but I cannot get through to them as I'm a new client and have no account number yet. The address they would deliver my parcel at is wrong and different than what I provided them with. How can I find my parcel?

Thank you,

Ira

[Ashleigh_C]

Hi there Ira, 

Thank you so much for your post and welcome to our Community Forums! It's great to have you here.

I am so sorry to hear that this has happened with your delivery! Can I ask if you have been given a tracking number for this at all? 

If so are you able to arrange a delivery to a correct address via the tracking site?

Thank you.

[Ira]

Hi Ash_C,

No, I haven't been given any tracking number I'm afraid. The only thing I have is an email with my order number.

How can I find my package? I need it asap as I can't work from home otherwise.

I look forward to hearing from you.

Thanks,

Ira

[Ashleigh_C]

I'm going to send you a PM now @Ira so we can take a look.

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.

Thank you.