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RossBr
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Haven't received a confirmation email or return packaging

Last Monday, I called to arrange the cancellation of my broadband package on the 20th February, as I'm moving into a new flat that already has internet arranged. I was told I'd receive a confirmation email within 24 hours confirming the details of my Feb 20th cancellation and be sent a jiffy bag to return my router.

A week later and I've not received either of them. I can understand the jiffy bag not arriving yet, but can someone please confirm that my cancellation has been arranged for the 20th and get a confirmation email sent to me?

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RossBr
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Re: Haven't received a confirmation email or return packaging

Any mods fancy taking a look for me?

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RossBr
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Re: Haven't received a confirmation email or return packaging

Can someone please get back to me on this? We're stretching into two weeks now and I've still not received the confirmation email I was told to expect inside 24 hours.

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John_GS
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Re: Haven't received a confirmation email or return packaging

Hi RossBr

 

Thanks for posting. My apologies for the delayed reply. 

 

I can see you've spoke to the team since posting regarding this and we've confirmed about the disconnection. 

 

All the best in your new property

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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