Virgin Media Community

[Angelasv]

• Haven't yet received my £75 voucher for signing up with virgin on 2nd September 2020

[Chris_W1]

HI Angelasv, thanks for the message and sorry to hear that you have not received the voucher, can you confirm how the service was taken? Was this done through our website, over the phone or via a price comparison website? Have you managed to get this resolved since posting? Chris

[Angelasv]

Hi Chris it was done via Martin Lewis web .your the first reply I've had .

[Chris_W1]

You would need to go directly through the comparison as we would pass the discount to them, can you check the inbox  and junk mail folders to see if you can see an email from them. Chris

[Angelasv]

Ok I'll look for that but they took me straight to virgin website.

[Chris_W1]

Yes, when a it will log with them and then transfer you to our site, please let us know how it goes? Chris 

[Angelasv]

Still haven't received voucher .I don't think Martin Lewis money saving expert are responsible for paying it to me as it took me straight to virgin website to  apply for this deal .MSE were only informing me that the deal was available on the virgin website .I therefor clicked the link  .it was definitely on virgin website that the offer was before I signed up for contract .

[Robert_P]

Hello Angelasv

Having checked the Money Saving Expert website and how to ensure you get the vouchers it advises to email voucherhelp@moneysavingexpert.com 

Have you emailed above address to get this looked into?

Rob