HI Angelasv, thanks for the message and sorry to hear that you have not received the voucher, can you confirm how the service was taken? Was this done through our website, over the phone or via a price comparison website? Have you managed to get this resolved since posting? Chris
Still haven't received voucher .I don't think Martin Lewis money saving expert are responsible for paying it to me as it took me straight to virgin website to apply for this deal .MSE were only informing me that the deal was available on the virgin website .I therefor clicked the link .it was definitely on virgin website that the offer was before I signed up for contract .