Menu
Reply
Highlighted
  • 5
  • 0
  • 0
Tuning in
96 Views
Message 1 of 4
Flag for a moderator

Have waited 100 days for a £75 voucher that has never arrived

I have made a post about this before and no useful help was given.

I joined Virgin through an offer that included a £75 amazon voucher. After speaking to numerous representatives both by phone, text message, and here, I got told that my voucher would come as an attachment to my billing this month (+100 days after joining). It has not. This is absolutely ridiculous. I've even made a formal complaint and been personally assured I would have it by now. Nothing. 

Total scam.

0 Kudos
Reply
Highlighted
  • 7.66K
  • 460
  • 485
Forum Team
Forum Team
78 Views
Message 2 of 4
Flag for a moderator

Re: Have waited 100 days for a £75 voucher that has never arrived

Hi AW22, 

Really sorry you're still having this issue. 

I've gone through your previous posts and can see you advised you took out the services via a price comparison website. 

Therefore the voucher would come directly from the site you used 90 days after install. 

I'm afraid we wouldn't be able to assist further or provide the credit from here. 

Thanks. 

Emma_C - Forum Team
0 Kudos
Reply
Highlighted
  • 5
  • 0
  • 0
Tuning in
73 Views
Message 3 of 4
Flag for a moderator

Re: Have waited 100 days for a £75 voucher that has never arrived

Actually, I took the offer through a link provided by Virgin (I have the email saved in my inbox).

0 Kudos
Reply
Highlighted
  • 3.58K
  • 211
  • 275
Forum Team
Forum Team
46 Views
Message 4 of 4
Flag for a moderator

Re: Have waited 100 days for a £75 voucher that has never arrived

Hi AW22,

 

I've been able to locate your account using your forum details, 

 

Can see you've been able to speak with an agent on Friday, I've popped you over a private message so I can give you an update.

 

Alex_Rm

0 Kudos
Reply