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Have received pre-contract info but no confirmation of broadband

Joining in

I signed up to Virgin Media on 23/06/23 and received pre-contract documents and confirmation of my order, as well as my requested installation date (08/07/23). However, I never received my £80 Amazon voucher or more importantly confirmation of my delivery date. I am now concerned that I will wait in all day on the 8th but there will be no installation and I will have to wait another number of weeks before I have internet.


Problem sorter

Hi @Roya95 

Thank you for reaching out to us here, to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you


Here to help! I'm an install manager helping out whilst working from home. Find out more