Menu
Reply
Highlighted
  • 4
  • 0
  • 0
Joining in
67 Views
Message 1 of 7
Flag for a moderator

Have not received Amazon voucher

Hi, 

I signed up to Virgin Media in September and was due to receive a £75 voucher.

I have still not received this, and tried using the text bot to address it without any progress, and would like to know when it will arrive.

Many thanks,

David

0 Kudos
Reply
Highlighted
  • 3.76K
  • 154
  • 219
Forum Team
Forum Team
44 Views
Message 2 of 7
Flag for a moderator

Re: Have not received Amazon voucher

Thanks for the post David and welcome to our community.

 

Have you received the order confirmation with this listed in the breakdown?

 

Thanks, Emily.

0 Kudos
Reply
Highlighted
  • 4
  • 0
  • 0
Joining in
41 Views
Message 3 of 7
Flag for a moderator

Re: Have not received Amazon voucher

Hi, 

No I haven't.

I received an "update on your gift" email and used the link on that to order the Broadband, I've not had anything since.

Kind regards, 

David

0 Kudos
Reply
Highlighted
  • 3.76K
  • 154
  • 219
Forum Team
Forum Team
38 Views
Message 4 of 7
Flag for a moderator

Re: Have not received Amazon voucher

If you went through the link and changed anything then it would remove the voucher which looks like is the case. 

 

As we don't have the confirmation email including the voucher it would not be applicable. 

 

Thanks, Emily.

0 Kudos
Reply
Highlighted
  • 4
  • 0
  • 0
Joining in
36 Views
Message 5 of 7
Flag for a moderator

Re: Have not received Amazon voucher

Hi, 

I'm sorry but I am not happy with that and would like to complain.

I signed up with Virgin specifically because of this offer, and followed the steps required as detailed.

I did not change anything on the form, I used the link and went straight through with the process of signing up from there.

Kind regards, 

David

0 Kudos
Reply
Highlighted
  • 3.76K
  • 154
  • 219
Forum Team
Forum Team
33 Views
Message 6 of 7
Flag for a moderator

Re: Have not received Amazon voucher

We can double check for you if you have the confirmation email after placing the order you can forward to us? 

 

Also, if this is within 14 days of activation of the services you can make changes or cancel the order. 

 

Let us know, Emily.

0 Kudos
Reply
Highlighted
  • 4
  • 0
  • 0
Joining in
4 Views
Message 7 of 7
Flag for a moderator

Re: Have not received Amazon voucher

Hi, 

Which address should I forward it to please?

It is not within 14 days.  This is three months ago now.

The terms and conditions said that I should receive my voucher within 120 days, so I have been waiting for that.

Kind regards, 

David

0 Kudos
Reply