on 22-10-2023 13:22
No response to emails, chat bot is bust and they’ve just renewed my contract ( increased ) with no consultation ?
on 22-10-2023 13:31
Where did you email?
on 22-10-2023 17:36
@Spambhoy wrote:No response to emails
VM have no email contact, as per @Cardiffman282 - where did you email?
@Spambhoy wrote:they’ve just renewed my contract ( increased ) with no consultation ?
I suspect what you mean is that you've just exited your minimum term and are now on a rolling 30day notice contract - but this also means your time-limited promotional discounts have expired?
All your discounts are listed, together with their expiry dates, on your contract and every monthly bill. This will be shown alongside your standard un-discounted package price.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 23-10-2023 08:11
Hey Spambhoy, thank you for reaching out and I am so sorry to hear about this.
As mentioned below this could be because of your discounts coming to an end it should mention it on your bill or give you a break down at least here
You can also find some new deals here Cheers
Matt - Forum Team
New around here?
on 23-10-2023 13:29
The “new deals” are upgrades, ie more money ?
on 23-10-2023 15:36
No not really, you normally see our best deals via that link its worth checking out for sure
Matt - Forum Team
New around here?
on 23-10-2023 23:32
Call.
Do not accept any deal you might get from the first person you speak with, even if it seems reasonable.
Just keep repeating you want to give your 30 days notice today, to an actual human of the Disconnection Department.
The agent from Disconnections will.give you a much better deal than the one from Retentions.
on 24-10-2023 08:17
Thank you for posting dome advice QuoteThisRaven, it is also worth checking this link Cheers
Matt - Forum Team
New around here?
on 24-10-2023 20:16
Had it sorted via the cancellation option. Nominal increase, two new boxes and controllers. Thanks for the suggestions.
on 25-10-2023 08:15
Thanks for the update on this Spambhoy,
I'm glad you were able to get this sorted, do pop back up if you require any further assistance.
Take care,