Showing results for 
Search instead for 
Did you mean: 

Happy with your current package? Renew today Email.

Tuning in

got an email the and of august about an online exclusive renew contract.

Said 35. And Had Accepted there and then.

Got the Emails and had to wait.

 and now it has gone up to 47? on a new contract? 

Any Help?


Forum Team
Forum Team

Hi @A2GMAN thanks for your post here although we're sorry to hear of the concerns you've raised here.

Regarding the £35 per month contract, did you receive a contract confirmation email of this one?

In terms of the £47, did you receive a contract confirmation for this or is this your out of contract price?

Many thanks


So when i aquired the online exclusive email.

i did accepted the offer. and got a conifamation email.

and then had to wait 7 days for the offer to be setup. 

but when i do it again on the same email i got.

it gives me a 47 pound upgrade. (As my contract runs out in november) so is it giving me the out of contract price?


Forum Team (Retired)
Forum Team (Retired)


Thanks for coming back to us about this. Sorry to hear that you're having some issues with your package change. 

In this instance, we would advise you give our team a call on 150/ 03454541111 or message us on WhatsApp on 07305327112 to discuss your package options and to confirm that your online offer has gone through on our systems.

Unfortunately, we're unable to process package changes through this platform, but our team will be more than happy to assist.

Thank you. 

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs