@Tom_W1 wrote:
Hi @Khaledd thanks for your post although we're sorry to hear of your concerns raised here regarding your requested cancellation.
We would not intentionally drop the call but we are extremely sorry that this has happened for you,
…snip
Sorry Tom, but absolute rubbish, yes, your offshore call centre staff ABSOLUTELY DO put the phone down on customers when the call gets a bit tricky or may cost the company some money, don’t they?
There are far, far too many similar reports from different posters for this not to be the case, well unless Virgin Media have the World’s worse and least capable telephony system, which is a bit odd for a supposed ‘communication company’ and as this seems to have been going on for so long without any improvement, we can but conclude that VM’s management are aware of it but can’t be bothered to fix it. Presumably good customer services comes somewhat below resurfacing the executive car park in the pecking order of priorities!
Now, not really expecting a response from you, but which of these two options do you think it can be? Or maybe you can provide a third option which explains the repeated and long running incidents!
In the spirit of being a nice person, you might well want to heed the advice I have offered in the past to other members of the forum team, when parroting the standard VM marketing responses, be very, very careful when putting your head above the parapet, because someone is very, very likely to shoot it off! And if and when that does happen, and you get called out, I’m not too sure how much support your managers will give you!
